RETURN AND EXCHANGE POLICY
Our mission at HauteCoutureHair is to provide you with Optimum Invisiwigs (Full Lace Wigs) and Lace Front Wigs that are made from a high standard of Quality Craftsmanship and only the best Premium 100% Indian Remy Human Hair available. Quality and customer satisfaction is very important to us. We inspect all wigs prior to shipping to ensure that they meet your specification and our high Quality Assurance standards. The following Policy does not apply to Clearance or Discontinued Items which are not returnable or exchangeable. Quality Assurance Inspection: All wig orders go through a comprehensive Quality Assurance Inspection to ensure that all units meet our high standards of quality and that your wig order is accurate. A member of our Inspection Team signs off on all inspections prior to shipping your order. Terms of Condition for Qualifying for Exchange or Store Credit: If you get your wig and there is a problem, please notify us immediately within 72 hours upon receiving your unit by Opening a Support Ticket. This is required in order to properly process your request. No Exceptions. If you meet the terms below, you will be issued a RMA Number (Return Merchandise Authorization) via the Support Ticket. DO NOT ALTER the wig in any way - read below. If you meet the below terms, we will offer you an exchange or store credit. Store credits do not expire and can be used toward another wig purchase. If you receive your wig and you decide that you do not like the color, style, length, or texture that you ordered, or that you measured your head incorrectly and your unit is either too big or too small, etc., as long as you meet and follow the terms and conditions in this policy, you can contact us regarding an exchange or store credit. The 20% Re-Stocking fee will apply as outlined below. Our stylist will determine whether the unit can be repaired or needs to be remade. Repairs can take 2-3 weeks. Remakes will take 4-6 weeks. We CAN NOT accept returns on items that are not in their original condition and that have been altered in any way. All packaging, including wig caps, wig bag, etc. must be returned with the unit. NO EXCEPTIONS. We do not accept Returns on wigs that have been altered NO EXCEPTIONS. This includes but is not limited to doing any of the following: If you do any of the above, we WILL NOT accept the return and this policy will not apply. NO EXCEPTIONS. We DO NOT issue refunds. If you meet the terms of condition, you will receive an exchange or store credit. Please note: Please be careful when applying and removing your unit and always follow the care instructions that are included with your unit. We REQUIRE that you read these instructions first in its entirety prior to doing anything to your unit. We will not be responsible for units that are ripped, torn, or damaged by the customer after receipt. Units that are ripped or torn by the customer after receipt are not covered under this return policy. However, you may send your unit in for repair.
Due to health and sanitary laws, all returned wigs need to be properly cleaned and sanitized prior to being returned to inventory for future buyers. Therefore, it is necessary to charge a 50% Re-stocking Fee. (Example: Wig cost $400 - Restocking fee would be $200). We CAN NOT waive the 50% Re-Stocking fee under any circumstance. Assistance in Choosing Styles and Colors: If you request our assistance in selecting a style or color, please understand that we can only make suggestions and cannot guarantee that these suggestions will work for you. We cannot waive the re-stocking fee on exchanges, so please make sure that what you order is what you want. If you request assistance from our customer service reps or specialist in selecting a style, hair color, length, hair texture, etc., you must understand that they are only able to make suggestions and are not able to guarantee that those suggestions will be best suited for you. So please be sure to re-evaluate your choices and to make sure that the selections that you ultimately choice will work best for you. To be sure about your colors, you can also order small swatches of the actual hair colors. We can not waive the Re-stocking fee on exchanges or returns. So please make sure that you choose the specifications that best fit your own style and taste including but not limited to the hair color, hair texture, hair length etc. prior to finalizing your order. If you are not clear on something, please ask questions first prior to ordering. You can do so 24 hours a day, 7 days a week by calling 443-956-6677 to open a support ticket. Arranging for a Return or Exchange: As stated above, all wigs or products must be returned in their original condition - no exceptions. (Read Terms and Conditions Above) YOU MUST OPEN A SUPPORT TICKET: If you get your wig and there is a problem, please notify us immediately within 72 hours upon receiving your unit by Oprning a Support Ticket. This is required in order to properly process your request. No Exceptions. If you meet the terms below, you will be issued a RMA Number (Return Merchandise Authorization) via the Support Ticket. The customer is responsible for the return shipping cost of the product or wig and the re-shipping of any exchange or repaired wig. We advise you return the unit with Signature Delivery Confirmation and Insurance, as we will not be responsible for lost packages. You must include $12.95 with your wig for re-shipping of the exchange or repair unit. Upon receipt of any wig, our stylist will determine if it should be repaired or replaced based on the terms and conditions outlined in this return policy.